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SALE ENDING SOON!

FREE Delivery on Water Features with code: WF2017

Introduction
Foras Limited offers both an online and telephone based service for purchasing garden accessories, stone water features / planters, stone paving and ancillaries (the “products”).
The services are operated by Foras Limited (“we”). We are registered in England under the company number 5379827 and with our registered office address at 49 Castle Rising Road, South Wootton, Kings Lynn, Norfolk, PE30 3JA. Our VAT number is 856 1395 05.

Acceptance of terms
These provisions (including the Privacy policy together with other documents referred to in these provisions) set out the terms and conditions on which you may make use of the foras.co.uk website (the “Site”) by accessing the Website and/or placing an order whether as a guest or a registered user (“Customer Terms”).

By using this site you agree to be bound by these Customer Terms. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another are to be clearly defined at the point of sale. The commitments are set out below and we request that you read them.

We may update these customer terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes.

Definitions in this Agreement
Conditions – means these terms and conditions and any special conditions with a specific product.
Cookies – Means small text files which our Website places on your computer’s hard drive to store information about your shopping session and identify your computer.
Intellectual Property – means any patent, copyright, database right, registered or unregistered design, trademark (registered or unregistered), trade name, logo, know how or other industry or intellectual property right subsisting anywhere in the world, for any of the foregoing, together with the goodwill thereon.
Personal Information – means the details provided by you on registration.
Product – means a product displayed for sale on the Website.
Product Description – means that part of the Website where certain terms and conditions in respect of the individual product are provided.
Special Conditions – means the terms and conditions in the Product Description.
Users – means the users of the Website collectively.
We/Us – means Foras Limited.
Website – means the website located at www.foras.co.uk or any subsequent URL which may replace it.
Wastage – means the natural wastage due to the nature of paving, flooring, wall tiles cutting, treating and transporting the product provided
Working Day – means within the hours of 9.00am to 5.30pm, Monday to Friday only, not including bank holidays.
You – means a user of this website.
Accessing our Service

Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the services are unavailable at any time for any period.

From time to time we may restrict access to any or all of the Services, to users, who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with a user identification code, password or any piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the customer terms.

You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.

General
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material and content contained within the website is made available for your own personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Copyright

All product names, copy, product images website graphics are the copyright of Foras Limited. No unauthorised commercial use of copy or product images may be used without express permission or approval by Foras Limited.

Trademarks

Foras Stone, Foras, Flight, Foras Water, Foras Flame, the Foras logo or variations of the Foras logo are all property of Foras Limited.

Limitation of Liability/ Warranty

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make now warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be held responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the products.

This will not affect your statutory rights as a consumer, nor does it affect your order cancellation rights. We will not be liable, in contract, tort (including, without limitation negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings): or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses

Suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our product or negligence or that of our employees and third party delivery service.

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Viruses, hacking and other offences

You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Force Majeure

Where we are prevented from or delayed in carrying out obligations under these Customer terms due to circumstances beyond our control including limitations, act of of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials than our (as the case may be) performance of the obligation may be postponed for the period of the time that the circumstances continue.

Entire Agreement

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Foras and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. You statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

Indemnity

You agree fully to indemnify, defend and hold us and our directors, employees and suppliers harmless immediately on demand from and against all claims, liability, damages, loss, costs and expenses including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/ or your Personal Information.

Compliance with Law

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all the applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Registration

You warrant that:

  • The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the personal information by calling our Customer Service by email [email protected], or calling us on 01366 381 069 between 9.00am – 5.30pm, Monday to Friday excluding bank holidays.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Users 16 and under – If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this site. Users without this consent are not allowed to provide us with personal information.

Website / Phone Orders

When you place an order we will require your name, email address, valid delivery address with correct postcode and payment details. Without this information we will not be able to process your request or notify you of acceptance of your order.

An order may be placed by phone by calling 01366381069.

Where an Order is placed orally or in the event of any dispute as to the Order, the Order Confirmation will be deemed as the authoritative Order.

The technical steps required to create via the Website the contract between you and us is as follows:

  • You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by series of simple instructions on the web-site.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Foras.

An email confirmation is only a confirmation that we have received your order and payment. It is not acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including but not limited to, incorrect pricing, stock availability and delivery charges.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may unless you advise us otherwise, pass the information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of you order.

Once your order has been despatched, the completion of the contract between Foras and yourself takes place. We cannot fulfil any obligations due to the following reasons:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Customers who fail to reach any order criteria set out in the terms and conditions.

If there are any problems with your order, you will be contacted by our Customer Services either by email or phone.
We reserve the right to reject any offer of purchase at any time.

Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right within 14 working days after the day on which you received the products. You will be issued with a credit note for any items returned after this time up to 28 days. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our Customer Services on [email protected]. If your order has already been despatched please follow the procedure set out in the Returns Policy. We require you to be responsible for the cost of returning an item to us where you have changed your mind.

Product Pricing, Descriptions, Images and Estimated of Arrivals
All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its Product availability.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the situation at the exact moment you place an order. The images shown online and in catalogues are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
ETA dates are for guidance only and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.

Product Characteristics
The nature of our natural stone or slate products means that the look, tone and texture may vary resulting in the actual physical stone differing in appearance from that photographed in our brochure. On our website or any other marketing material.

The goods are sold on the express understanding that they are natural stone or slate which are subject to natural formation characteristics, variations in colour, texture and markings and are all part of the natural stone.

Sea Salt Slate Bowl contains resin which is affected by UV from sunlight: When the bowl is not running as a water feature whether to clean the reservoir / or if the pump has been switched off and the Sea salt feature is left dry the bowl will require protective covering throughout this duration until you are running your feature once again.

Our Vintage Styled Products are artisan products which are hand finished and will vary in colour, markings. This collection is sold with the understanding that they display individual characteristics and will oxidise over time which are part of the distressed charm of the product.

Our Vintage Styled Products are artisan products which are hand finished and will vary in colour, markings. This collection is sold with the understanding that they display individual characteristics and will oxidise over time which are part of the distressed charm of the product.

Our Vintage range are artisan products which are hand finished and will vary in colour, markings. This collection is sold with the understanding that they display individual characteristics and are part of the distressed charm of the product.

Product Guarantees
Any burner, lantern or wood product * replacement, repair, credit or refund against the product will be given at our discretion for 12 months after purchase date and will be dependent on the nature of the defect.

All product guarantees or warranties are subject to correct use of the product, in accordance with our or the manufacturers guidelines and will be invalidated for misuse, for example incorrect installation or unsuitable environmental conditions.

Defects or damage that are due to faulty installation, operating errors or non-use of Foras components, as well as insufficient care, or for example, due to the use of unsuitable cleaning agents or neglected maintenance, non-intended use, damage, impact, the effects of freezing, etc. cutting off the plug, shortening the cable, calcium deposits or improper repair attempts, do not fall under the protection of the guarantee.

Please see our product Characteristics and Returns Policy.

All our pumps, fountain heads, lights and Fire Pit Burner are covered by the manufacturer’s guarantee of various lengths and inclusiveness. Please refer to the Product section below or ask a member of staff prior to purchase so that you can be provided with correct and complete information.

Sale Item Disclaimer
Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.

We have very limited stock of our sale items, and we will not be taking back orders on any of these items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.

Please note that items purchased in Foras sales are non-refundable or returnable. They are sold as seen from your showroom visit or imagery provided in correspondence.

Payment
Payment for all orders is at point of sale and not at point of despatch

All prices are in Pound Sterling and inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus the delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order.

You accept that some banks may charge you an additional fee for some transactions (for example international transactions). You accept that delivery charges will vary depending on the destination to choose to have the item delivered. For delivery destinations inside the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU prices do not include VAT or other sales taxes.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay, non-delivery and re-delivery charge.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; to be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, phone number, e-mail address, payment details and other requested information
• Be over 18 years of age
• Stipulate a valid and correct delivery address including postcode in the United Kingdom, EU or Non EU (Certain delivery restrictions will apply outside of the EU).
• Please note that PO box numbers, hotels and accommodation addresses are not acceptable
• Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Gift Vouchers: Special Terms & Conditions
When purchasing a gift voucher or using a gift voucher to make a purchase on foras.co.uk you agree to be bound by the Terms & Conditions for shoppers above and also to be bound by the special conditions relating to gift vouchers below.

How to purchase and redeem gift vouchers
When purchasing a gift voucher from foras.co.uk the purchaser must choose a gift voucher value

Email gift vouchers will be dispatched by email to the designated email account as soon as payment for the gift voucher has cleared.

Printable gift vouchers will be dispatched by email as a downloadable PDF to the email amount of the purchaser as soon as the payment for the gift voucher has cleared.

It is the responsibility of the purchaser to ensure that the delivery email address entered is correct. We cannot be responsible for the incorrect delivery of gift vouchers due to an error by a customer (such as mis-typed email address).

Our standard payment methods apply to the purchase of gift vouchers.

When redeeming gift vouchers the unique gift voucher code stated on the gift voucher will need to be entered at the checkout.

The recipient of the gift voucher must set up a registered Foras account and use the gift voucher in one transaction using the full gift voucher value.

If the goods purchased exceed the amount of the gift voucher, the balance must be paid by credit or debit card when the gift voucher is redeemed.

Our standard terms and conditions shall apply regarding the purchase of goods made using a gift voucher.

General gift voucher terms and conditions
By purchasing and / or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them.

The terms and conditions on the Site shall apply to gift vouchers. If and to the extent there is a conflict or inconsistency between the terms and conditions of the Site and these gift voucher terms and conditions, the gift voucher terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these gift voucher terms and conditions.

Foras.co.uk gift vouchers can be redeemed only on foras.co.uk towards the purchase of items currently featured on our Site including p&p (subject to availability) or in our showrooms directly.

The maximum value of gift vouchers that can be purchased is is £750, please contact Foras directly if you require a higher value gift voucher.

One or more gift vouchers can be redeemed against a single order

We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission.

We cannot be held responsible for gift vouchers that cannot be delivered due to the recipient’s spam filters, firewall, and capacity of the mailbox or any other factors outside of our control.

A gift voucher may be cancelled and refunded to the purchaser, provided that the purchaser cancels such gift voucher within seven (7) working days of the purchase of the gift voucher. Gift vouchers cannot be redeemed for cash and are not transferable or assignable.

The gift voucher has no cash value.

Gift vouchers must be redeemed within 18 months of the date of dispatch by us and will expire after such a date.

These gift vouchers are provided and operated by Foras limited, West head, West Head Road, Stowbridge, Norfolk PE34 3NJ, UK with registered company number 5379827.

Promotional Code Terms and Conditions
Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.

Free delivery promotions exclude deliveries to anywhere outside the UK mainland.

You can use published promotional codes through our website only unless otherwise stated and not in conjunction with any other offer. You can participate in offers once only unless stated otherwise. P&P, gift vouchers and sale (clearance) items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Foras’ standard terms and conditions – orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry.

We are unable to apply discount codes retrospectively to an order once the sale has been made. We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.

Sale Items

All sale items are subject to availability and we reserve the right to cancel any promotion, offer or sale after seven working days of publication.

Seasonal sale of Outdoor Garden Burners applies only to the Solid Wood Poles and not to the New Generation Teak Transfer Poles.

Bespoke Items
Please note that once a bespoke item has been made and supplied to you as a custom made item (i.e. it is made to your size & specification), as a bespoke product made your specification you do not have the right to return it, if it is unsuitable.

You do not have the right to return your item if you have provided the incorrect measurements. Please be sure of size & suitability before purchasing.

Cancellations for any items ordered upon your request, that show a delivery lead-time If you wish to purchase a ‘made to order’ item, the contract may be cancelled within 14 working days after delivery of the item. In the case of bespoke items made to your specification, the initial deposit will be retained, the original delivery charges plus collection charges fees and a 20% restocking fee will be deducted from any refund or exchange value. The item must be returned in a perfect, saleable condition and in its original packaging. Failure to do so may result in Foras being unable to refund you.

To confirm cancellation of your order we must receive in writing by email or letter accompanied with our returns form prior to the item being returned.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.

Please refer to our Product characteristics and Returns Policy.

Delivery

Completed orders will be sent to the delivery address that you have provided at your point of order. We cannot be held responsible if that delivery address is incorrect or incomplete and re-delivery charges are incurred. Please note we do not deliver to PO boxes.

If an item that you have purchased is unexpectedly out of stock, you will be contacted with an estimated delivery date, and given the opportunity to choose an alternative product or a refund.
If you would like your order to be delivered outside the UK mainland please contact us for a quote prior to placing your order.

Please contact Foras for seasonal closures and final shipping dates.

International Delivery
Please note that International Deliveries may incur further postage costs based on the final weight and size of the packaged orders. You will be contacted directly before your order is dispatched if further postage / pallet costs are required. Unfortunately these costs cannot be calculated until your order has been placed.

If you order goods from our Site for delivery outside the UK they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please contact Foras for seasonal closures and final shipping dates.

Package Delivery
We use a combination of delivery options depending on the size and weight of your order.

Royal Mail
For smaller items under 2kg we use Royal Mail. This is not a signed for service. If you are not in to take delivery of your package Royal Mail should leave a red calling card.
Royal Mail will often try a neighbour or the item will be taken to your local depot to be collected in person. You can contact Royal Mail directly to arrange re delivery of the items. If you fail to contact Royal Mail within the required timescale, the goods will be return to Foras. A re-delivery charge will be incurred to re-dispatch your order to you.

Please contact Foras for seasonal closures and final shipping dates.

Courier
We also use FedEx for items under 25kg. If your order is sent with FedEx this is a tracked service with delivery between 9.00-5.30 on your delivery date. If you are not in to take the delivery a FedEx calling card will be left for you to re-arrange delivery. If you fail to contact the courier company within the required timescale, that the goods will be return to Foras and be signed for upon receipt. A re-delivery charge will be incurred to re-dispatch to you. If you wish for your item to be left in a safe place on your property we can arrange this however Foras or our courier company cannot be held responsible in the event of damage or loss of the item.

On occasion, some orders may incur additional delivery charges due to weight and size. In this instance, we will contact you directly once your order has been placed.

Delivery of larger items to further reaches of the UK can incur extra postage costs. This is stated on the product pages of items that may carry these costs. Please contact us at [email protected] to discuss this before placing your order. Please click here for further details.

Unfortunately FREE DELIVERY CODES do not apply to Scottish Highlands or Islands or International deliveries.

Please contact Foras for seasonal closures and final shipping dates.

Heavy item Delivery
Pallet
Large Items such as our stone planters, Garden Accessories, Water features, Flooring / Paving are heavy and will be delivered by a pallet courier on a tail lift lorry. Foras reserves the right to use a third party pallet delivery service to deliver products.  A tail lift lorry can be as big as an 18 tonne vehicle (eg: bin lorry size).  Delivery terms and conditions cannot be partially accepted with counter conditions based on your access.

Delivery Requirements

The extra charges applied to this service are to ensure that the product(s) reach you in perfect condition. You will be contacted within 3-5 working days from point of order to arrange a mutually convenient delivery date.  We shall endeavour to have your order delivered to the delivery address on the delivery date, but time for delivery is not the essence of this agreement.  We use an independent delivery company for which we are not responsible so cannot guarantee delivery times. Please note that this is not a two man delivery service and so we ask that a responsible person is available to sign for the delivery/ acceptance of product between 9.00am-5.00pm.

The order will be off-loaded at the nearest accessible point to the delivery address at the discretion of the driver, which may be kerbside. Please note for terrace houses delivery will only be kerbside. The driver will not handle the goods further.

In the event of the customer requiring the pallet moved further onto their private property from the nearest feasible point of delivery and the willingness of the driver to assist, the customer would indemnify Foras and the haulier against all damages.  Please note the driver is not insured or contracted to provide a service beyond the nearest feasible point of delivery.  If the driver has volunteered to assist customers in their delivery beyond the nearest feasible point of delivery, past this point it is the onus of the customer receiving the goods.  Foras or the 3rd party haulier will not be held responsible for any loss or damage.

The Customer is responsible for informing Foras as to the nature of the delivery address of the delivery address road surface and road access to the property.  The address needs to assessable via a large tail lift lorry. If you have restricted access or driveway we need to know.

We can make changes to the nominated vehicle to accommodate you but we will need to know in advance so that you do not incur a re-delivery charge cost will be determined by the delivery region / depot

Some surfaces (such as gravel or loose, uneven or sloping ground) are not suitable for a pallet truck. If the point of delivery is unsuitable for delivery by pallet truck and we are unable to make the delivery due to this, the customer will be liable for additional delivery charges.

Non UK Mainland, various Scottish Postcodes, EU and Non EU will be charged the same fee paid for the initial delivery.

Should Foras a) not receive delivery instructions or b) be unable through no fault of Foras to effect the delivery within 30 days after notification to the Customer that items are ready for dispatch, the Customer shall take delivery or arrange for storage. Should the customer fail to take delivery for storage, we shall be entitled to arrange storage either at our own warehouse or elsewhere on your behalf and all charges for storage, for  insurance or for demurrage shall be payable by the Customer.

If in the opinion of Foras and our third party pallet delivery service, the ground or access which delivery or unloading is required is unsuitable for safe passage Foras may refuse to deliver or deliver to the nearest accessible point.

The customer will indemnify Foras in respect of any claim for loss should the delivery company be unable to unload to due to above conditions

If you request your goods to be left unsigned please note this is at your own risk and you may not be protected by the terms and conditions of the delivery.

Accepting your Pallet Delivery from our Courier
Your stone (s) items will be packed in a very secure crate (*exceptions apply) placed on pallet which will be moved once off the vehicle using a hand manoeuvred pallet truck. The pallet truck will require a smooth surface (tarmac, concrete or stone) in order to move the product a short distance to a safe location within the property. It is the Customer’s responsibility to move items to their required installation destination on the property.

Our haulage companies are not contracted to place product or install products the driver is instructed to leave your items in a safe place within your property and he will not unpack, place or remove the packaging including the pallet. The driver will not take the product down steps, through houses or into back gardens as the driver is not insured to do so.

Foras shall bear all risk of the consignment until delivered to the Customer. Once a completed order has been received by you, all risk of damage to, or loss of, the products shall pass to you.

We shall be entitled to (a) deliver a complete order in instalments and each instalment shall be deemed to constitute a separate contract and (b) supply only part of an order. Once an order has been received by you, all risk of damage to, or loss of, the products shall pass to you.

Delivery dates are approximate only and not an essential term of the Agreement. Foras shall have no liability in respect of delay in delivery to the Customer.

Signing for your Pallet Delivery
Your products will be delivered boxed and palletised for secure delivery.  There is only the option to sign for the delivery as CLEAN or DAMAGED.

Clean:  This means that you are accepting that parcel is in good order.

Damage:  You can still sign for the delivery and receive what might be a potentially damaged item.  Indicators to look for are fork marks, or something on appearance about the crate which might indicate a damage – please SIGN for the pallet as Damaged.  We will then be able to process a claim in the event of damage to the actual contents.

Claims procedure

Goods are quality inspected before being boxed, claims for damaged goods will only be considered if reported within 24 hours of the delivery and unpacked according to the guide provided. All goods should be checked by giving an inspection when opening the top panel of the box first and BEFORE being removed from the box.

If you are NOT going to check your order within 24 hours of the goods arriving,  please ensure you notify Foras by email to [email protected]  failure to do so may affect your right to refund or replacement.

Inspecting your Crated Order / Un-packaging your Pallet Delivery
FORAS products are produced from natural stone or slate and we take great care to insure they reach you in good condition which means they are quality inspected at source and boxed in very substantial boxes. The boxes are very robust as their primary function is to protect the goods inside.
We supply the following different packaging;

1. Wooden crate boxes secured with nails
2. Ply boxes secured with screws.
3. Cardboard boxes with plastic straps.

Opening the nailed boxes does require a steel leverage bar. We have made this process easier by already taking off the lid and re-securing it for transportation with plastic strapping. Cut this strapping which will allow you easy access to your Foras goods for checking and also allowing you to undo the other sides of the box. We ALWAYS recommend removing the top panel of the box first to access your product.

*Foras are not liable to retrieve or dispose of any pallets or packaging the goods arrive in*

Benches
• Should ALWAYS be removed from the top taking the legs out first (the top of the box is defined by the end that does not have the support struts for the fork lift tongs)
• Stone products are heavy and must be lifted by a minimum of two people.
• Stone is extremely robust however care should be taken not to catch any exposed sharp edges when putting them together or taking them out of the box. Our benches do not need fixing or gluing as the bench top is heavy enough to secure itself into place. NOTE when the two pieces come together, knocking them can cause chipping. THIS WILL NOT BE ACCEPTED AS A BASIS FOR A RETURN.

Bird baths

Also delivered in nailed wooden boxes as above but the boxes are taller as the Birdbath has a vertical stance.

• Birdbaths should be removed from the top, with a minimum of two people, with the stone lifted vertically to avoid any extreme pressure or damage on the sharp edges.
The ply box – Easier access box. Flat sheets of ply wood just screwed together. Access is again from the top. By using a screw driver all sections will screw off one by one.
Belmont Ball Water Features are delivered in a wooden crate with all the components around the crate.
• Remove the plastic straps with a knife.
• Open the box from the top and remove the bag containing the pump and other component parts.
• The kit will contain the stone plinth or a bag of pebbles depending on the kit, remove these and the plastic reservoir.
• The box should be cut down on two corners and the ball rolled out of the side taking care to protect the ball by rolling it on some form of padding for protection.
Bliss water features are delivered in wooden crates, with an inner ply box with the components attached to the outside. The top panel should be removed following the WOODEN CRATE or PLY WOOD instructions detailed above. With the top panel removed, turn the box onto its side and roll out the ball taking care to protect the stone from any hard surfaces.

Returns Policy
At Foras we want you to be delighted every time you shop but if for some reason you aren’t totally satisfied with your purchase then you can return it to us in its original unused condition and packaging along with your completed returns form within 14 days for a refund. You will be issued with a credit note for any items returned after this time up to 28 days. Refunds or credit notes will not be issued after 90 days from date of purchase.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.
If you did not receive a returns form with your order please print a new form. Any items returned without a returns form or order number may not be refunded.

Re-Delivery Charges for Pallet Deliveries

If you are not in to receive your delivery on the agreed delivery date you will be liable for a re-delivery charge of £45.00. Non UK Mainland, various Scottish Postcodes, EU and Non EU will be charged the same fee paid for the initial delivery.

The haulage company is not contracted to phone ahead to say they are on their way, although we can request it, it is NOT in their contract and NOT guaranteed.

Common re-delivery reasons where customer incurs the £45 charge;

Customer has accepted the terms and conditions with known access issues ie. narrow lane, steep hills
Customer has popped out even for a short while
Customer has popped out expecting a call even though Foras have highlighted it is not guaranteed
Customer has left the responsibility of their landscaper to accept delivery who has left premises
The terms and conditions have been accepted by the purchaser and not the delivery address contact

Showroom Direct Purchases
All purchases made from either our Stowbridge or Burnham Market Showroom will need to be returned directly to the relevant showroom within 14 days of purchase in its original packaging and condition.

Website / Phone Purchases Packages under 25kg
For small items delivered by mail or courier you are responsible for the cost and safe return to Foras Limited.
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

If you would like to return an order you have made through our website or over the phone simply complete the returns form that was included with your order and enclose it with the item and post it back to:
Returns Dept. Foras, West Head, West Head Road, Stowbridge, Norfolk PE34 3NJ
If you require us to collect the goods we reserve the right to make a charge to cover the collection costs and where applicable the packaging costs to make the product suitable for transit return to our UK warehouse.

Returning a Bespoke Made to Order Product
Please note that once a bespoke item has been made and supplied to you as a custom made item (i.e. it is made to your size & specification), as a bespoke product made your specification you do not have the right to return it, if it is unsuitable.

You do not have the right to return your item if you have provided the incorrect measurements. Please be sure of size & suitability before purchasing.

Cancellations for any items ordered upon your request, that show a delivery lead-time If you wish to purchase a ‘made to order’ item, the contract may be cancelled within 14 working days after delivery of the item. In the case of bespoke items made to your specification, the initial deposit will be retained, the original delivery charges plus collection charges fees and a 20% restocking fee will be deducted from any refund or exchange value. The item must be returned in a perfect, saleable condition and in its original packaging. Failure to do so may result in Foras being unable to refund you.

To confirm cancellation of your order we must receive in writing by email or letter accompanied with our returns form prior to the item being returned.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.

Please refer to our Product characteristics and Returns Policy: Damages.

Other Important Returns Information

You will need to cover any import duties that may arise when returning items from another country.
All orders, including overseas orders will be refunded in GBP Sterling within 72 hours of receipt of your return after inspection of the product for damage in transit.
Refunds may take up to 5 days to clear in your account. Foras cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.

Notification of Damage
This must be given in writing accompanied with photographic evidence (where applicable) to Foras within 24 hours of the delivery. Please send this to [email protected]
Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us.
Foras shall not be liable in respect of any claim unless the below mentioned requirements have been compiled with except in any particular case where the customer proves (i) it was not possible to comply with the requirements and (ii) advise (where required) was given and the claim made as soon as possible.

You must report a return within 24 hours of taking delivery otherwise no claims can be honoured and you will not be able to return your product.
Returns are only accepted if the product has NOT been taken outside the delivery box / crate OR if further investigation is required the product may be taken out of the box to be photographed directly next to the delivery box /crate. The delivery box/ crate must be shown in close proximity to the product in the photographs taken. This is so we can establish that it has not been moved any distance and therefore not damaged during placing as this DOES NOT constitute a return.

We will ALWAYS ask for photographic evidence on any claim (as above) and we reserve the right WITHOUT PREJUDICE to refuse replacement if the evidence points to the damage being done when placing or getting out of the box.

In the event of damage caused by shipping, the delivery company may require an inspection so please retain all packaging.

Please note that items purchased in Foras sales are non-refundable or returnable. They are sold as seen from your showroom visit or imagery provided in correspondence.

To check your feature:

With regards to the inspection. The feature must be checked by the Purchaser or Recipient of the goods in order to be protected by these terms and conditions. We understand that on certain occasions customers are awaiting for an install to take place by a builder/landscaper. If the feature gets damaged at installation you will no longer be protected by our Returns Policy.
For guidance on inspecting your delivery, please refer to the paragraph ‘Unpacking your Delivery’.

Accepted Claim
If a claim is accepted, part of the terms on this will be:-
The damaged goods are collected and they have to be returned in their original packaging on the original pallet to ensure safe passage back to our warehouses. We will be able to discuss a replacement or a refund with you.

The damaged goods need to be returned BEFORE replacement goods (if applicable) are re-distributed.

We will not accept goods unless they are in their original packaging for transportation. If they are not a) packaged ready for collection (at the agreed time) b) you are not there for the driver to collect. You will be charged a re-collection fee equal to the cost of the original delivery.

By special arrangement collection of the damaged product and the replacement product can be delivered and collected on the same day. You must be at home from 9.00-5.30pm on the nominated day and the product for collection must be in its original packaging and placed on the original pallet for collection in an easily accessible location for the collection driver.

We will endeavour to redeliver products as soon as we can, but timing for returns is subject to warehouse activity. As our business is seasonal the warehouse can get very busy. You will be contacted and given a reasonable timeline for the collection and delivery.

The same method of delivery will be used to re-dispatch your replacement item. For pallet deliveries someone must be available to sign for the goods in keeping with our delivery terms and conditions. Foras will not be responsible for any cost incurred for loss of earning or installers to be on site during this collection / re-delivery day.

By clicking the accept button, you agree to these terms and conditions. Foras will request a photographic evidence of the damaged goods. This evidence must be emailed within 24 hours of the goods being accepted. Foras will then contact you within 48 hours to explain the next steps.

Foras Terms and Conditions

By clicking and accepting the online terms and conditions you are entering into a binding contract and confirming you have read, understood and accepted all of the conditions stated.

Free Delivery on Water Features*

Offer availabl until 11.59pm 30th September online at Foras.co.uk only, offer not available in store or by telephone. Offer only includes free delivery on water features and does not allow for free delivery on any other products. Should you buy an additional product with you water feature, delivery charges will apply. Normal delivery times will apply and you will be expected to accept our delivery terms and conditions prior to send. Water features are delivered by pallet via a third party courier. Our delivery times are currently 7-10 working days however Foras are at liberty to change this due to demand. Please see our delivery terms and conditions for full details. Does not include free delivery to Scotland, the highlands or other restricted postcodes as shown in Foras delivery terms and conditions. Should you have any questions please contact Foras on 01366381069.